1. Introduction

This Privacy Policy explains how Villa Balchik collects, uses, and protects the personal data of its guests and website visitors, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

2. Data Controller

Data Controller: Villa Balchik
Contact Email: [email protected]
Phone: +359 886 274 345
Address: Balchik, Bulgaria

3. Personal Data We Collect

We may collect the following personal data:

First and last name
Phone number
Email address
Reservation details (stay dates, number of guests, preferences)
Payment information (payment details are processed by third-party providers; we do not store card data)

4. Purpose of Data Processing

Personal data is processed for the following purposes:

Managing and confirming reservations
Communication with guests regarding their stay
Issuing invoices and accounting documents
Compliance with legal obligations
Improving our services

5. Legal Basis for Processing

We process personal data based on:

Performance of a contract (reservation agreement)
Legal obligations
Explicit consent of the data subject (where applicable)

6. Data Retention

Personal data is stored only for the period necessary to fulfill the purposes for which it was collected or as required by applicable law.

7. Data Sharing with Third Parties

Villa Balchik does not sell or share personal data with third parties, except:

when necessary to complete a reservation (payment processors, booking platforms);
when required by law.

8. Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

9. Data Subject Rights

Guests and users have the right to:

Access their personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Lodge a complaint with the relevant data protection authority

10. Contact

For any questions regarding personal data or this Privacy Policy, please contact us at:
📧 [email protected]

11. Changes to This Policy

Villa Balchik reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.

Last updated: 28 January 2026

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